Emperical Global places ‘Welcome Calls’ to customers who register with a company for a new service or purchase a new product. The customers are informed about their rights and privileges and are taken through an orientation process wherein they are guided about the best possible ways to make the most of the company’s products and services. Questions are answered and doubts cleared. Efforts are made to ensure customers receive the utmost from their interactions with our representatives.
The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outbound provides the best creative, dynamic and cost effective outbound call center solutions. Our extensive knowledge in outbound will fulfill all you outbound call center needs up to your expectations and aids you to achieve the maximum results.
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Customer Surveys are pivotal for companies and their prudence lies in call centre outsourcing. Emperical is aware of the importance of Customer Surveys in measuring
Emperical provides Third Party Verification services to a number of industries. The verification process depends on the type of services provided by the client
Emperical offers Inbound and Outbound Telemarketing services as a cost effective sales strategy. For new startups and SME’s Telemarketing outsourcing is a financially.
Lead Generation is a classic example of outbound sales offered by Emperical wherein we randomly call customers and inform them about the various products.
We analyse client's requirement and design a solution for optimum results. The methodology will be discussed with the client and defined. The team will be trained on the process and product to offer high quality service. The team will be monitored by Quality analyst and Managers to ensure service levels are achieved consistently.
We assure our clients that the outsourced process is well taken care by professionals. The clients can save substantial amount of cost on operational overheads by outsourcing and still be able to provide professional service to their customers. We use technology and build or customise systems to offer high end inbound support services. The clients will be provided online access to track operations in real time from sitting in their office. Our facility is centrally located in the city with 100% redundant systems for internet, voice, electricity supply etc. to offer uninterrupted service to our clients.
